Frequently Asked Questions (FAQs)

 

Products and Services:

At LaptopKeys.com we provide our customers with the tools they need to replace laptop keyboard keys.  When purchasing a replacement laptop key from LaptopKeys.com, customers receive a key kit: key cap, hinges (Retainer Clips), rubber cup, and a step-by-step video installation guide. We also take pride in fast shipping; most orders are shipped out the same day.  

I'm not a technical person, can I install these keys myself?

LaptopKeys.com provides our customers with FREE Laptop Keys Video Installation Guides.  Our Step-by-Step videos slowly demonstrate how to install your replacement keys.  With our video guides, we make key replacement simple.

How to Find Your Laptop Key:

 
1. Find the Model #

The model number can usually be found on the bottom of your laptop, LCD monitor or touch pad

 
2. Use relevant keywords

If you have an IBM T42, enter T42 as your search term.  If no results have come up for your full Model Number IE: DV4-2145dx, try inputting the short version "DV4".  

 
3. Search results

If the search results is not an exact match, but very similar, feel free to browse the similar keyboard type.  If the keyboard and hinges look the same, it should work just fine.

 
4. Search for hinges

If you still cannot find your model, we still may be able to fix your laptop keyboard.  If you still have your original keycap, but need the hinges and/or rubber cup, you can view our HINGES ONLY Section.  In this section we sell the Hinges and Rubber cups only.

 

Technical:

How do I remove a Laptop Key Cap from my keyboard to view the Hinges Model
How to Unattach your Hinges from the Key Cap when you receive them from us
How to Install Rubber Cup/Spring Mechanism on Laptop Keyboard
How to Install Your Laptop Space Bar Key

Shipping:

Payments that are received by 12:00pm PST, on business days, are generally shipped on the same business day. Payments received on Saturday, Sunday, Federal Holidays, or after 12:00pm PST will ship the following business day.

How did you guys get started?

Our service was put in place for people who need a replacement laptop key(s) but do not want to have replace their entire keyboard.   Some of the common reasons people need replacements keys are: a child or baby pulled the key, the keyboard keys have become too faded to read, the keys have become stuck or unresponsive.  Whatever the reason, you can count on LaptopKeys.com to provide fast, reliable, and friendly service every time you order.